An update from Orinta, Head of Customer Experience:
If you’re one of our customers affected by delivery delays in Europe, we apologise that your delivery hasn’t arrived as planned. We are contacting customers individually to keep you informed.
For our newest customers, starting their first trial of tails.com, this may mean that the first date you see available for delivery is further in the future than we would typically offer.
To help you understand why we are experiencing delivery delays at the moment, below you can read more about our new European base and our European suppliers, and the small amount of product that is currently coming from the UK. Our teams are working relentlessly to complete the move to 100% European partners, so that new border controls will not affect our ability to deliver on time.
In 2020, we created a new base in the Netherlands to serve our European customers, and we’ve been working with suppliers within the EU to make sure your dog’s food moves seamlessly to your home. Some of our products are still shipping from the UK for a few weeks while we complete the final setup with our new partners. This means that some of our food has been crossing the border and with new controls in place, these deliveries have been delayed.
We know we’ve let you down, and I can assure you that our teams are working around the clock to fix this. We look forward to feeding your dog the best nutrition, and giving you an on-time delivery.