You’re always in control of your tails.com deliveries, and can remove items (treats, wet food trays, toys) from your dog’s box by logging-in to your online dashboard and following these steps :
- Head to the Shop Section of your account
- Click on Products she/he’s receiving
- Click on the item you’d like to remove
- You can then click on the - sign you’ll find on the right hand side of the screen
A message will confirm that the item has been removed from your dog’s box.
Please note: make sure to check the ‘last date for changes’ for your next delivery as we won’t be able to make any changes to your box once an order is in progress.
NB: With our tailored dry food being the core of what we do, you won’t be able to remove this from your monthly orders.
If you’re finding that your dog’s dry food lasts longer than expected or if you’d like to make changes to their feeding plan, don’t hesitate to reach out to our friendly customer service team.