Here at Tails.com we’re here to change the world of pet food for good. You tell us about your dog and we’ll create a tailored dry food recipe for your dog with high-quality ingredients that is irresistibly tasty! We also have optional extras which you can add to your order including our tasty wet food, dental chews and treats.
Your dog’s food will be delivered monthly so you never run out, and best of all, you’re completely in control of your deliveries! Your flexible subscription means that you can pause or cancel anytime.
How we work FAQs
How often will I get deliveries?
When you first sign up with us we will send you a trial box so your dog can transition onto their new tasty food. After that, you’ll receive orders on a monthly basis, however, you’re in complete control of your account and can pause or cancel at any time.
*Please note: For puppies under 14 weeks, we always supply fortnightly deliveries instead of monthly so we can make lots of changes to their recipes as they are growing.
How much will my order cost?
Just like your dog’s food, your monthly price will be tailored depending on your dog’s requirements, you’ll be able to see full details of your ongoing monthly price before you checkout!
How do I pay for my order?
You can pay for your deliveries by card or through Paypal.
How do I cancel my order?
Our monthly subscription is really flexible so you’re in control of your orders. You can pause or cancel your order at any time!
*Please note: make sure you check the ‘last date for changes’ for your next delivery. Due to the way each unique recipe is made, we can’t cancel an existing delivery once it’s in progress.