Am I able to return my dog’s food?
As your dog’s dry food recipe is tailor-made, we’re unable to accept returns (or offer refunds) on your dog food. If you have any unwanted food at home and you’d like to help out some furry friends, please consider donating this to a local animal shelter.
Too much food?
If you’ve got a little too much food at home, you can delay your next delivery on your online dashboard until you need another order. Your dog’s dry food can stay fresh for up to 6 months if sealed and stored in a cool, dry space.
My dog doesn’t like their recipe or wants to try a new flavour?
If your dog fancies a change to their recipe, just log in to your online dashboard to change the flavours in their recipe. You can follow these simple steps.
Or we have some brilliant tips from our Head Vet Sean on ways to help your dog enjoy their food here.
You could also give some of our tasty wet food a try, as some dogs like a little topper to their kibbles. To add wet food, head to the Shop tab of your Tails.com account.