Payment methods
Payment for your Tails.com deliveries can be made by card or through your PayPal account. We currently accept the following payment methods:
- Mastercard debit/credit
- Visa debit/credit
- American Express credit
- Prepaid cards
- PayPal
If you need to update your card details, you can see how to do this here.
How often do I pay for my food?
The payment for your Tails.com boxes matches the frequency of your deliveries – every 31 days for most dogs, or 14 days for younger puppies. We process the payment for each box a few days before delivery is due.
You can check your delivery date, payment date and the last day you can make changes to your order by logging in to your online Dashboard. We'll also send a reminder email when we're about to start preparing your dog's food in case you want to make any changes.
If you change your delivery date, the payment date will change accordingly.
When is payment taken?
To make sure your dog doesn’t run out of food, we’ll take the payment for your first monthly Tails.com order towards the end of your trial and monthly thereafter.
You’re in complete control of your account which means you can delay, pause or cancel your deliveries at any time from your online Dashboard. You can also view your next payment date and last date for any changes to be made.
We’ll always send an email to let you know in advance so that you have plenty of time to make any changes.