Update - Wednesday 25th March 2020
Following the Prime Minister’s announcement Monday, we wanted to reassure our customers that we have taken all necessary steps to ensure that tails.com continues to deliver essential dog food supplies to our customers whilst also protecting the safety of our people and adhering to the new - vital - restrictions from the Government.
Original post - Monday 16th March 2020
We want to reassure you that tails.com is very much open for business as usual. At this time, the safety of our people, our customers and their dogs is our number one priority.
We are working as normal to deliver direct to your door from our West London factory. We are following the latest Government advice plus our own steps to ensure we keep getting your dog’s food to you safely. This includes additional hygiene practices, home-working and also social-distancing for our team.
Here’s some links to some articles the Customer Experience team’s picked out for you:
If you want to get your next order sooner, this article will help:
How do I change my tails.com delivery date?
If you want to change your delivery instructions to be “contact-free”, this article will help:
What if I'm not at home for my tails.com delivery?
If you want to add wet food to your order, this article will help:
How can I add tails.com wet food to my order?
If you want to add another dog to your profile, this article will help:
How do I add another dog to my tails.com account?
And if you have any other questions about your order, we’re here for you, please do reach out:
Email us: here
Facebook Message us: here
Or give us a call:
Our phone lines are open Mon-Fri 9am-5pm
Call - (+44) 0203 322 4448
Additional charges may apply if calling from outside the UK