If you’re not at home when our couriers come to deliver your tails.com food, we can leave it in a designated safe place or with a neighbour.
If you'd like a contact-free delivery you can add specific instructions so the delivery driver knows what to do.
- A two hour delivery window on the day of your delivery.
- Regular updates about where your parcel is.
- A chance to add a picture, or written instructions about a safe place to leave your parcel (we'd recommend this).
- See a photo of where the driver has left your parcel.
Alternatively you can update your delivery instructions by logging in to your online dashboard and following these steps:
- Choose 'Account' from the menu bar
- Next to 'Delivery Details' choose ‘Change’
- Update your delivery instructions, and when you’re happy, choose ‘Save Changes’ to confirm.
Please note: make sure you check the ‘last date for changes’ as we can’t make any changes to your delivery instructions once an order is in progress.