How to adjust your wet food selection
*Please make sure you're logged into your account before following the links below
If you'd like to adjust your dog's wet food selection, you can do this really easily through your online account. You can do this from your Meal Plan tab. Just follow these steps:
- On your account, click on the dropdown arrow next to the 'Meal Plan' tab and select 'Wet food'.
2. You'll now be able to see your dog's full wet food selection. You can add/remove wet food trays on this page simply by clicking on the '+' or '-' icons next to each wet food tray:
3. You can also filter your wet food selection by 'flavour', 'texture' and 'range' (Classic or Premium) or tray size - simply select the box next to the criteria depending on what your dog enjoys and the filter will only show wet food trays in that criteria. You can see this list on the left of where you can see the wet food trays to select.
4. Once you've made your selection of wet food trays, select 'update my box' and your dog's wet food selection will be updated.
How to remove wet food from your dog's order
If you'd like to remove wet food from your dog's order entirely, you can do this through you online account as above. Follow the quick guide below:
1. On your account, click on the 'Meal Plan' tab and select 'Wet food'.
2. You'll now be able to see your dog's full wet food selection. Simply remove all wet food trays from your order using the '-' symbol. Once you've cleared your wet food selection, click 'Update my box' and it'll come up with a pop up saying 'Are you sure you want to remove your selection?'. Click Yes.
3. This will remove your wet food from your order entirely and will remove the wet food from all your ongoing orders.
Please note: If you don't intend to feed wet food anymore and would like to just feed your dog kibble, you'll also need to update their meal plan via the 'Meal plan Summary' page.
How to pause your wet food for one month only
You aren't able to pause your wet food ongoing, however you are able to remove the wet food from your order by following the steps above for 'How do I remove my wet food from my dog's order?'. Just remember to log back in the next month to add your wet food back into your order again).
Please note: make sure you check the ‘last date for changes’ for your next delivery. Due to the way each unique recipe is made, we can’t make any changes to the delivery date once an order is in progress.