I'm not receiving your emails and I can't log in either
If you're not getting our emails and you're also having trouble logging in, it could be that there's a typo in your email address from when you first signed up. If that's the case, please get in touch with us so we can update your email address for you.
I'm not receiving your emails but I can log in
Sorry that our emails aren't reaching your inbox. If you can log into your account using your email address, our emails should usually be coming through as well.
Here are a few steps you can try to resolve this:
- Check your 'junk mail' folder – sometimes our emails can end up there by mistake, so it's worth having a look.
- Add 'hello@tails.com' and 'deliveries@tails.com' to your email contacts – this can help make sure our emails go straight to your inbox.
If you're still having issues, please get in touch here.