I’m trying to register more than one dog and it won’t let me
We've noticed some customers running into an issue when signing up more than one dog. If you're experiencing the same problem, please get in touch with our Customer Experience Team and we'll help you get everything up and running.
I’m getting an error message when trying to sign up
We’re sorry that you’re having a little trouble trying to sign up. Here’s a couple of tips that may help:
1. Try refreshing the page, I know it sounds obvious but sometimes it solves everything.
2. If that doesn't work, try signing out of your account and then back in (you'll see this option in the top right-hand corner). And don't worry, your details will be saved.
If both of those don't work, please contact us and let us know the following:
- Which point did you reach before you started to experience the problem?
- Do you see any error messages? If so, can you let us know the exact error message so that we can look into this for you?
- Which device and internet browser are you using to access the website?
One of our Customer Experience Specialists will be able to help you.
My dog’s old food isn’t listed
We do have an extensive list of dry kibble brands to choose from, however, we know there are lots out there and we're missing a few.
If you're able to select 'Other' from the drop-down list, you'll be able to continue through sign up and we'll prepare a delicious recipe for your dog using a range of easily digestible ingredients.
My dog's breed isn't listed
We're sorry that your dog's breed isn't listed - please select the crossbreed closest to your dog's sized and get in touch with us here so that we can get your dog's breed added to our system.
It's saying I have a matching account
If you've tried signing up but you've received an email saying that it looks like you have more than one account, have a read of this article.
Which internet browsers do we support?
For the best experience of using Tails.com, we suggest you use the most up-to-date version of one the below browsers:
- Google Chrome
- Apple Safari
- Samsung Internet
- Microsoft Edge
- Mozilla Firefox.
We frequently make improvements to provide you with a better online experience and many of our features don’t work with an outdated or unsupported browser - and we often can’t provide technical support in this case.