I have a backlog of dry food
If you're finding that your dog’s dry food is lasting longer than 31 days, please email us with the following information and a member of our team will help you:
- Your current scoop setting
- How many scoops you give your dog per day
- The weight (in grams) of one scoop of your dog’s food (measure out one scoop of their dry recipe and weigh it, do not include the weight of the scoop itself)
If you know how you may have ended up with too much dry food (e.g. you didn’t start the bag as soon as it arrived, or you sometimes give your dog a smaller portion) please let us know.
Can I delay my next order?
Of course you can delay your next order, you'll just need to change your delivery date. You can see how to do this here.
Please note: If you delay your order you'll also be delaying any other products in your monthly order, including wet food and treats. If you'd like to order just wet food for one month to get you back in sync, please have a read of this article.