You just want to order wet food this month
Please note: If your subscription is currently paused or cancelled you'll need to restart your deliveries before you can order wet food using the link below
If you’ve got enough dry food for the month, and just need some wet food, you can order a wet food top up by following these instructions.
1. First start by logging into your account.
2. Scroll down to the 'Quick Links' section at the bottom of the page and select 'Order extra wet food':
*You can also click here and following the instructions.
3. After following the link, you'll be shown your dog's current selection of wet food trays, just select 'Next' to continue your order.
4. You'll then be able to choose when you'd like your wet food order to arrive and see your total order price. Once you're happy, select 'Next'.
5. If you're ordering a wet food top up because because you've got too much dry food at home, please make sure you delay your next order by a month by selecting 'Push back 1 month'. You can then confirm your order
Please note: Our orders containing just wet food have a £3.99 delivery charge.
If this isn’t the first time you’re ending up with more dry food than expected, it might be worth having a look at the following:
If you’ve got dry food piling up every month, we’d like to make sure your dog’s feeding plan is correct.
Our feeding plans are set up from the information on your dog’s profile, so the more accurate their details are, the more accurate our recommended portions will be.
Here are a few steps you can take to make sure everything is up-to-date on your account:
- Your dog’s profile: make sure all the information is correct: your dog’s weight and condition, their activity level, has your dog been neutered/spayed recently. These details have a direct impact on the portions we’re sending to your dog, so it’s important to keep them updated.
- Your dog’s feeding plan: We adjust your dog’s recipe over time to provide them with everything they need, so the scoop setting may have changed too. Take a look at the menu card in each delivery to stay up to date.
- Are you filling your scoop properly? If you’re unsure, have a look at this article.
If you’re happy that all of the above is correct and up to date but you’re still experiencing an issue, please read here and get in touch with us.
Ordering wet food on its own ongoing
Our wet food has been prepared to complement our kibble blends, but if you’d just like to order our wet food and/or treats going forward you can have a look at our separate shop.