How do I cancel my account?
*Please log in to your account before following the links below
If you need to cancel all your future Tails.com deliveries for any reason, we’re here to help. Please contact us here and a friendly member of our team will get back to you.
You can also cancel online by logging in to your online Dashboard and following these steps:
1. In the Quick Links section, choose ‘Cancel'
2. On the next page, choose ‘Cancel Deliveries’
3. Select a cancellation reason on the following page
4. Finally, make sure to confirm cancellation as the last step
We’ll send an email confirming your deliveries have been cancelled.
Please note: make sure you check the ‘last date for changes’ for your next delivery. Due to the way each unique recipe is made, we can’t cancel an existing delivery once it’s in progress.
Returns
Unfortunately, we aren't able to accept returns on our tailor-made dry food. You can read more here.