If you need to cancel all your future tails.com deliveries for any reason, we’re here to help. Give us a call on +44 (0) 203 823 6331* and a friendly member of our team will get everything taken care of for you and your dog. (For any other queries please give us a call on +44 (0) 203 322 4448)
*Calls are free from the UK, additional charges may apply from outside the UK.
Our lines are open between 9-4, Monday-Friday.
You can cancel online by logging in to your online dashboard and following these steps:
- In the Quick Links section, choose ‘Cancel’
- On the next page, choose ‘Cancel Deliveries’. We’ll send an email confirming this has been done.
Please note: make sure you check the ‘last date for changes’ for your next delivery. Due to the way each unique recipe is made, we can’t cancel an existing delivery once it’s in progress.