We never want your dog’s food to arrive less-than-perfect condition, and we're always looking at where we can make improvements when things go wrong.
If you could please get in touch with us here, a member of our Product Quality Team will be able to help you.
To speed up the process, please include the following in your message:
- A photo of the object you found next to a ruler, coin or similar (for scale)
- A photo of the barcode on the yellow label on the dry food bag
- Was the bag's heat seal intact when it arrived with you?
Important Note: Please keep the object safe in a secure place, as we may need you to send it to us for further investigation.