We'd never want your dog’s food to arrive in less-than-perfect condition, and we're always looking at where we can make improvements when things go wrong.
If you could please get in touch with us here, a member of our Product Quality Team will be able to help you.
In your message, could you share with us the following:
- A photo of the object you found next to a ruler, coin or similar (for scale)
- A photo of the printed best before date and batch code from the side of the tray?
- What recipe was this found in?
- Was this tray from your most recent delivery?
N.B. Please keep the object safe in case we need to ask you to send it into us.