My wet food trays don't have the right texture/consistency
We'd never want your dog’s food to arrive in less-than-perfect condition, and we're always looking at where we can make improvements when things go wrong.
If you could please get in touch with us here, a member of our Product Quality Team will be able to help you.
In your message, could you share with us the following:
- A photo of the printed best-before date and batch code from the side of the tray
- A photo of the affected food from above
- Which wet food recipe was affected?
Once you email us, a specialist from our friendly Product Quality Team will get back in touch with you to get this sorted for you and your dog.