Unexpected Charges or Double Payment
We know how frustrating it is to look at your bank statement and see a number that doesn't look right. Whether it’s an amount higher than usual or the dreaded "double tap" where a payment appears twice, we’re here to help you get it sorted.
Why does it look like I was charged twice?
Before reaching out, it is worth checking if one of the charges is a Pending Authorisation. Sometimes banks "hold" the funds to ensure they are available, appearing as a double charge for 24–48 hours before the duplicate automatically drops off.
We’re here to help
Technology isn't perfect, and occasionally things can go wrong. If you’ve checked your statement and:
The duplicate charge is still showing on your account
The total amount is higher than what you usually pay
Please don't hesitate to reach out. You can get in touch with us here and a member of our team will take a look over everything for you.
If your monthly price has gone up, it may be because we've changed your ongoing monthly price - take a look at this article for more information.