🔍 Tips for Searching Our Help Centre
We’re sorry our search didn’t quite find the right answer! Whether you typed in a postcode, an email address, a dog's name (like Bella or Charlie) we want to help find your answer.
Most account updates can be done in just a few clicks. Check out our quick shortcuts below! 👇
🔥 Most Viewed sections
📦Your deliveries - See our delivery services, how you can manage your upcoming delivery or what to do if something in your box isn't quite right
🐾 Your dog's food - See all things dog food, whether you'd like to order a wet food top up or you'd like to see how you can view your dog's kibble ingredients - this section is for you
🐾 Dog Health and Nutrition - Here you can see the various medical conditions we can or can't cater for
💳 Your Account and Payment – See how you can manage your account, update your personal details or find out about anything payment related
💡 Quick Tips for Searching
Want to try searching again? Here is how to get the best results:
Keep it short: Instead of typing a long sentence with your postcode, just type "Tracking" or "Delivery"
Use general words: Our search bar looks for topics, not personal details. Typing in your exact email address (name@email.com) or your dog's name won't bring up an article. Try "Update email" instead