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If you need to delay your next order, you can do this easily through your online Dashboard, just follow these steps:
- In the 'Quick Links' section, choose 'Pause/delay deliveries'
2. Choose a new delivery date and select 'Change delivery date'.
You can delay your delivery by up to 90 days. If you need to pause your order for longer than 90 days, you can pause your deliveries instead.
Please note: make sure you check the ‘last date for changes’ for your next delivery. Due to the way each unique recipe is made, we can’t make any changes to the delivery date once an order is in progress.
You just want to delay your kibble for one month
If you'd like to delay your dry food and just order just wet food for one month, then please have a read here how to order a wet food top up.
You have a backlog of kibble which is why you need to delay
If you're finding that your dog’s kibble is lasting longer than 31 days, please email us with the following information and a member of our team will help you:
- Your current scoop setting
- How many scoops you give your dog per day
- The weight (in grams) of one scoop of your dog’s kibble (measure out one scoop of their kibble and weigh it, do not include the weight of the scoop itself)
If you know how you may have ended up with too much kibble (e.g. you didn’t start the bag as soon as it arrived, or you sometimes give your dog a smaller portion) please let us know.